Contact-Free Holds Pick Up Services

Your library materials MUST be in “Held” status on your account BEFORE you schedule your pick up appointment.

You may either schedule a pick up appointment online OR call your preferred community library to make an appointment by phone.

For same-day appointments, please CALL your preferred community library.

PICKING UP YOUR HOLDS

1. You may either schedule a pickup appointment online OR call your preferred community library to make an appointment by phone. (For same day appointments, please CALL your pick up library).
2. When you arrive at the library, look for the yellow “No-Contact Holds Pick Up” signs.
3. Please remain in your vehicle and call the phone number on the sign.
4. Library staff will verify your identity, then will prepare your library materials for you.
5. Library materials will be checked out on your account, and a library employee will place the bagged materials outside the library in a designated no-contact pickup location.
6. Remain in your vehicle until the staff person returns to the building.
7. Once staff have returned to the building, you may exit your vehicle to collect your bagged library materials.

RETURNING LIBRARY MATERIALS

• Library staff are not permitted to accept returns directly. Please place all returns into the outdoor book return.
• Staff will wear appropriate personal protective equipment when emptying book returns, and items will be quarantined for a minimum of 48 hours before being available for checkout again.
• Items will remain checked out on your account during the quarantine period, but you will not be charged any additional fines or fees during that time.

In order to place online hold requests, you will need a physical library card and your password/PIN.

Placing Holds:

1. Use the Library’s online catalog to search for and/or browse library materials
2. Place a hold request on the item(s) you would like to borrow. Please be aware that wait times for requested items may be longer than usual.
3. When your requested item(s) arrive at your preferred community library, you will receive an email or text message notification.
4. Once you receive a text or email notification that your items are ready, you must make an appointment for Contact-Free Holds Pick Up. 

Pick up appointments can be scheduled online or by calling your preferred community library. For same day appointments, please CALL your preferred community library.

FAQs | Frequently Asked Questions

Can I place a hold over the telephone?

Yes. Call any library location and staff will assist you with placing holds.

Can I request items that are not currently in the YVL catalog?

Yes, we have begun processing requests for items not currently in our collection using Suggest a Title. If the title requested is purchased, we will place a hold on your account.  InterLibrary loans requests will be available at a later date.

How do I return materials?

Please return materials in the outside book drops. Staff members cannot accept returned items in-person.

What if I don’t have a mobile phone? How can I let you know that I have arrived for my pickup appointment?

If you do not have a mobile phone and/or are unable to call from outside the library when you arrive, please notify us ahead of time via a landline call or via email, and staff will make special arrangements for the pickup.

Do I need a Library card for Contact-Free Pickup?

Yes, you must have a Yakima Valley Libraries card in order to place holds. However, you will not need the physical card to pickup your holds.  Staff will verify your account, and all holds will be checked out to you before you pick them up.

What if I have fines?

Accounts with over $10 in fines will be blocked from checkout. Please pay online. No overdue fines have accrued during the Library closure.

What if I miss or have to change my pickup time?

If you miss or have to change your pickup time, call your community library or go online to reschedule your appointment. In most cases, library staff can schedule a same day appointment.

Can I use my own bag when I pick up my materials?

Personal bags cannot be used at this time. Your materials will be pre-bagged by staff before your scheduled pickup time.

Are library materials safe to use?

Staff are wearing gloves and masks as they process your holds.

All Library materials will be quarantined for a minimum of 72 hours (3 days) before they are made available to the public. This 72-hour quarantine period exceeds the recommendations of the Northeast Document Conservation Center (NDCC).

However, Yakima Valley Libraries cannot and does not make any medical/scientific safety guarantees regarding borrowing library materials.

It is up to each of our patrons to determine your comfort level with regard to using Library materials.

Can I clean or disinfect library materials when I get them home?

To avoid damage, please do not use disinfectants on library materials; nor should library materials be microwaved or otherwise heated as a means of disinfection.

What are you doing to protect the safety of patrons and staff?

All Library staff are wearing masks and practicing social distancing while working in our buildings. In addition, staff are also wearing gloves when handling returned materials and while preparing hold requests.

Yakima Valley Libraries will continue to follow health and safety guidelines issued by the CDC (Center for Disease Control).

No-Contact Holds Pickup Service is non-contact, as both patrons and staff maintain social distancing protocols.

How to…

• Search the Online Catalog
• Place a Hold on Library Items
• Change My Password/PIN
• Pay Fines or Fees on My Account
• Get a Library Card
• Find My Nearest Community Library
• Contact Library Staff