FAQs | Frequently Asked Questions
Can I place a hold over the telephone?
Yes. Call any library location and staff will assist you with placing holds.
Can I request items that are not currently in the YVL catalog?
Yes, we have begun processing requests for items not currently in our collection using Suggest a Title. If the title requested is purchased, we will place a hold on your account. InterLibrary loans requests will be available at a later date.
How do I return materials?
Please return materials in the outside book drops. Staff members cannot accept returned items in-person.
What if I don’t have a mobile phone? How can I let you know that I have arrived for my pickup appointment?
If you do not have a mobile phone and/or are unable to call from outside the library when you arrive, please notify us ahead of time via a landline call or via email, and staff will make special arrangements for the pickup.
Do I need a Library card for Contact-Free Pickup?
Yes, you must have a Yakima Valley Libraries card in order to place holds. However, you will not need the physical card to pickup your holds. Staff will verify your account, and all holds will be checked out to you before you pick them up.
What if I have fines?
Accounts with over $10 in fines will be blocked from checkout. Please pay online. No overdue fines have accrued during the Library closure.
What if I miss or have to change my pickup time?
If you miss or have to change your pickup time, call your community library or go online to reschedule your appointment. In most cases, library staff can schedule a same day appointment.
Can I use my own bag when I pick up my materials?
Personal bags cannot be used at this time. Your materials will be pre-bagged by staff before your scheduled pickup time.
Are library materials safe to use?
Staff are wearing gloves and masks as they process your holds.
All Library materials will be quarantined for a minimum of 72 hours (3 days) before they are made available to the public. This 72-hour quarantine period exceeds the recommendations of the Northeast Document Conservation Center (NDCC).
However, Yakima Valley Libraries cannot and does not make any medical/scientific safety guarantees regarding borrowing library materials.
It is up to each of our patrons to determine your comfort level with regard to using Library materials.
Can I clean or disinfect library materials when I get them home?
To avoid damage, please do not use disinfectants on library materials; nor should library materials be microwaved or otherwise heated as a means of disinfection.
What are you doing to protect the safety of patrons and staff?
All Library staff are wearing masks and practicing social distancing while working in our buildings. In addition, staff are also wearing gloves when handling returned materials and while preparing hold requests.
Yakima Valley Libraries will continue to follow health and safety guidelines issued by the CDC (Center for Disease Control).
No-Contact Holds Pickup Service is non-contact, as both patrons and staff maintain social distancing protocols.